Unified HQ
The admin takes care of itself, so your team spend their time with people, not keyboards. Unified HQ listens to every call, writes it up, and puts what matters straight into your CRM, before anyone has to ask.
Smarter communications. Stronger business.
The admin takes care of itself, so your staff spend time on customers, not keyboards.
No new habits to learn. Unified HQ sits quietly behind the calls you're already taking, and hands your team back the time they used to spend writing things up.
Every conversation is captured automatically, no one has to remember to log anything.
A clear summary and a sense of what needs attention next, ready in moments.
Notes, follow-ups and next steps land straight in Monday.com, no re-typing.
The calls that need a human eye are surfaced early, so nothing quietly slips through.
Three steps, all of it automatic.
Nothing changes for your team, they answer the phone the way they always have.
A clean summary, the key details, and a sense of what matters, generated the moment the call ends.
Monday.com reflects the conversation automatically, so the next person to pick it up already knows where things stand.
Unified HQ has been shaped by the teams actually using it, retirement living and community organisations juggling hundreds of calls a week across care lines, reception and enquiries. The pattern we keep seeing: the calls that used to slip through, a follow-up nobody quite got to, a missed enquiry that went cold, get caught automatically and land in front of the right person the same day.
That's the outcome we build for. Not a longer report, a shorter gap between a call happening and something useful being done with it.
Unified HQ's AI processing runs on AWS Bedrock in the Sydney region, live and tested in production. Your call data is engineered to stay on Australian soil, end to end.
Unified HQ runs alongside RingCentral's own commitment to Australian data sovereignty. Two layers of the same principle, your conversations, and the intelligence built from them, staying local.
Have a look at the demo, or book a short time with our team to talk through what it would look like for you.
Or email us directly at [email protected]